Community - Deskpro Support

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Task Lists or Tags

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To have trigger criteria based on agent online/offline status

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Add a timezone field for Organizations

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User accounts to be disabled/deleted after a certain amount of time/specific criteria (ie. 1 year after last login)

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Display merged ticket messages more clearly

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Have variable dropdown lists in alphabetical order or ability to choose order

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Show last note on ticket hover

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Counting Call Transfers by Agents

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Clone brands

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Message warnings

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Allow redirects from archived articles to published articles

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Admins to set ticket filter views globally

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Show Notes seperately from replies on agent UI

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DeskPro badly needs a Reply option / Recipients can get spammed with only Reply to All

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Ability to change message order and date view in the helpcenter

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Voice - extra options for Voice queue settings

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Merge History and Search field in top navigation bar

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The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc

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For agents to get a notification when a new user is registered

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The ability to duplicate department settings/permissions etc

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Time based triggers for recurring actions

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Triggers for persons and organisation

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Ability to save filters for Persons/Organisations

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Title Field (Mr., Mrs., etc) Customization

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Bulk Delete Agents

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Dynamic dropdown custom ticket fields

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The ability to have a second ordering feature

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Image auto-resizing and lightbox functionality when creating Publish content

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Different feedback forms for tickets from different departments

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The ability to set admins for specific brands

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Let agents include tasks and comments when printing tickets

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Most used contacts option

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Warning / notification to reassign tickets before deleting user

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Lock icon in condensed ticket list view

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Notifications for attachments removed from emails due to file size

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Limit total number of tickets assigned to an agent

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Prevent users from resolving tickets

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Add an expiry date for Customer Satisfaction Survey

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Search by attachment name

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How to make Message and Subject field not required

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Copy of email via trigger should be included in the relevant ticket

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Change search defaults

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recall message

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Have a setting to make it so agents must provide a label for tickets

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(Add option to) Display "Last updated" instead of "Created" date for KB articles

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Custom fields for Guides

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Ability to limit the number of active sessions for users

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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form

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Attaching multiple files to a ticket using the attach button, not the drag and drop method

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Reporting on articles with searchwords

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