Community - Deskpro Support

Deskpro Support

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Feature Request

Υποβολή Feature Request

Υποβολή Feature Request

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Τίτλος / Συντάκτης

Κατάσταση

Σχόλια

Δραστηριότητα

33

I would like to be able to remove the Team box in the ticket window

Christian knouse

14 Οκτ 2016

Collecting Feedback

0

34

Print multiple tickets

Tram

13 Οκτ 2016

Collecting Feedback

1

4Χ

45

Ability to see a debug of triggers

Philipp Bartsch

12 Οκτ 2016

Collecting Feedback

0

44

Ability to translate live chats

Lauren Cumming

12 Οκτ 2016

Collecting Feedback

1

7Χ

43

Customizing timeout before agent takes chat

Christian Mattart

12 Οκτ 2016

0

23

Capability to send custom notifications via notification system API

Richard Smith

12 Οκτ 2016

Collecting Feedback

0

33

Be able to set automatic ticket lock permissions per user

Kate

7 Οκτ 2016

Collecting Feedback

0

55

Export Triggers Data to a CSV file

Nadia

5 Οκτ 2016

Collecting Feedback

1

7Χ

33

Icons to show extra information on agent replies to tickets

Chris Booth

30 Σεπ 2016

Collecting Feedback

0

36

A more mobile friendly version of live chat

Chad

27 Σεπ 2016

Collecting Feedback

2

7Χ
6Χ

35

Show device that user is using for Live Chat (e.g. mobile, tablet, desktop)

Chad

27 Σεπ 2016

0

37

2 or more "New Ticket" Windows

jasper

27 Σεπ 2016

Collecting Feedback

0

41

Agent Interface Counts for tickets and tasks

Lauren Cumming

26 Σεπ 2016

Collecting Feedback

3

35

Agent Interface counts presented

Lauren Cumming

26 Σεπ 2016

Collecting Feedback

0

44

Reporting API improvements

Aren Dowden

23 Σεπ 2016

Collecting Feedback

0

43

Re-sizing columns in the list view

Jeroen Geilman

22 Σεπ 2016

Collecting Feedback

1

7Χ

38

Filter name as list view tab title

Jeroen Geilman

22 Σεπ 2016

Collecting Feedback

0

39

Ability to set the column width in ticket views

Eric VanTol

20 Σεπ 2016

Collecting Feedback

0

37

Ability to set Parent and Child for an Organisation

Chris Booth

19 Σεπ 2016

Collecting Feedback

0

35

Create new ticket using a macro

Lucas Williamson (TEKsystems)

16 Σεπ 2016

Collecting Feedback

0

63

Ability to display a special note in a ticket

Eric VanTol

16 Σεπ 2016

Collecting Feedback

2

6Χ
9Μ

38

Regex matching groups in triggers

Matthew Baines

15 Σεπ 2016

Collecting Feedback

0

30

Automatic transfer of chat transcript to an specific agent's ticket pool or email

Jean-Francois Landry

8 Σεπ 2016

Collecting Feedback

0

33

Feature to handle different types of user replies

Lauren Cumming

7 Σεπ 2016

Collecting Feedback

0

35

Make a person a manager of an organization using the API

Lauren Cumming

7 Σεπ 2016

Collecting Feedback

0

39

API - create ticket with note

guyot frederic

1 Σεπ 2016

Collecting Feedback

0

42

Customer Reports

Chris Brown

31 Αυγ 2016

0

42

Deskpro app notifications

Philipp Bartsch

31 Αυγ 2016

0

38

Add variable to use 'Current assigned agent'

Lauren Cumming

26 Αυγ 2016

Collecting Feedback

0

68

Display all open tickets for organization

Eric VanTol

24 Αυγ 2016

1

4Χ

61

Ask for feedback every Nth ticket...

Sinclair, John

19 Αυγ 2016

0

176

Calendar view, ticket scheduling

Szabolcs

16 Αυγ 2016

Collecting Feedback

2

12Χ
9Χ

29

Ability to set a default e-mail name, of each account

Kenneth

16 Αυγ 2016

0

43

Add an attachment reminder ala Gmail

Jason

15 Αυγ 2016

1

7Χ

41

Twig logic tags in snippets

Jason Mulholland

29 Ιουλ 2016

Collecting Feedback

0

57

Macro hot key

Andrew Weiss

26 Ιουλ 2016

0

47

Option to Show Organisation Contact Details on Person Screen

Chris Booth

26 Ιουλ 2016

Collecting Feedback

1

7Χ

42

Feedback button visibility

Kenneth

26 Ιουλ 2016

0

50

All fields on Ticket shown in Agent Interface without having to click on more

Andrew Weiss

25 Ιουλ 2016

0

57

Resend Message Option

Chris Booth

19 Ιουλ 2016

0

23

Network Drive/UNC path links in KB articles

Kalin Kauppila

18 Ιουλ 2016

Collecting Feedback

0

67

Set Ticket Due Date

Steven West

11 Ιουλ 2016

1

6Χ

86

Ability to send reminders about Tasks as they are Due, rather than Daily

Steven West

11 Ιουλ 2016

Collecting Feedback

1

10Χ

36

Initial Response notification from user to agent

Chad

7 Ιουλ 2016

Collecting Feedback

0

51

Add Not On Hold to Custom Filter Criteria

Brian Whitmore

7 Ιουλ 2016

0

59

Ticket Number on Task Reminders

Bill Gabay

6 Ιουλ 2016

1

5Χ

55

Option to Disable Agent IM

Ryan Melville

23 Ιουν 2016

Collecting Feedback

3

33

Let the agent know when the department was bcc'd and not the recipient

Christian Mattart

22 Ιουν 2016

Collecting Feedback

1

8Χ

43

Viewing agent-only notes

Martin Brule Jr.

15 Ιουν 2016

2

4Χ
4Χ

33

Add time and\or charges under the properties tab.

Justin

24 Μαρ 2016

Collecting Feedback

0