Zum Hauptinhalt springen

New Feature: Primary Teams - Neuigkeiten / Product - Deskpro Support

Okt. 2 2014

New Feature: Primary Teams

Autorenliste

We've added a new agent setting which improves the process of assigning teams in a couple of ways.

When agents who belong to more than one team used the Assign to My Team quick link on a ticket, the team assigned was always the first created - even if it wasn't the agent's most commonly-used team. 

 

Now you can set a primary team for each agent, which will be assigned instead.

Setting the agent's primary team also improves how automated actions work. Some actions set the Current Agent's Team: again, the primary team setting will now be used to decide which team that is.

 

Set up primary teams on each agent's profile in Admin > Agents.

Hilfreich Nicht hilfreich

40 von 86 Personen fanden diese Seite hilfreich

Fügen Sie einen Kommentar hinzu

Bitte loggen Sie sich ein oder melden Sie sich an, um einen Kommentar zu hinterlassen.

Benötigen Sie eine Passwort-Erinnerung?