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What's the difference between Deskpro Cloud and Deskpro On-Premise? - Using Deskpro - Deskpro Support

What's the difference between Deskpro Cloud and Deskpro On-Premise?

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Deskpro Cloud:

  • Our software-as-a-service product, hosted on our servers.
  • Quick to set up.
  • We handle all the technical details like updates, backup and bandwidth.
  • Simple, monthly, per-agent pricing.
  • We use bank-level security practices to keep your data safe.
  • Deskpro Cloud is recommended for most of our customers.

DeskPRO On-Premise:

  • You install and run Deskpro on your own PHP server infrastructure: Linux/Windows/Mac OS X, Apache/nginx/IIS
  • Full control over your data
  • Full PHP source code provided for customization.
  • Requires server administration skills to set up and maintain.
  • You are responsible for arranging backup and bandwidth.
  • Annual per-agent pricing.
  • One-click software updates included in the license price.
  • Can configure your helpdesk to be accessible only within your organization's intranet.
  • Easy to run a separate test installation.

You can move your helpdesk between Cloud and On-Premise at any time, simply contact us at support@deskpro.com.

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