Your app may require that the Deskpro UI be updated in some way following a particular action or event, e.g. you may want to send some content or a link to the reply box of a ticket. To do this, we send a UI event to Deskpro so that a particular aspect of Deskpro's UI can be updated. For example:

useInitialisedDeskproAppClient((client) => {

  // Append a link to the content of the "active" reply box editor
  client.deskpro().appendLinkToActiveTicketReplyBox(
    "https://example.com/",
    "Example Link"
  );

});
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We currently support the following UI updates:

• appendLinkToActiveTicketReplyBox() - Append a hyperlink to the content in the "active" reply box

• appendContentToActiveTicketReplyBox() - Append text to the content in the "active" reply box