Please consider expanding the Problem and Incident functionality to allow tickets/incidents that are associated with a Problem to be updated (with a single response) in mass when the parent problem has been closed by either a workaround or by resolving the root cause .
This would put DeskPro and this feature more in line with ITIL best practices.
Fügen Sie einen Kommentar hinzu
Bitte loggen Sie sich ein oder melden Sie sich an, um einen Kommentar zu hinterlassen.