Option to Disable Agent IM - Community / Feature Request - Deskpro Support
Option to Disable Agent IM Collecting Feedback
Our organization already has an IM platform (ex: Skype). And so the presence of an IM option in one tool such as DeskPro can be confusing for them. We would find a simple administrative option to disable agent IM (remove it from the agent portal) useful.<br />
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An alternative implementation could be to make use of agent IM a permission, and then an admin could control it by user permission group. This would allow an admin to disable it at a more granular level than global. Of course, this is more complicated to implement.<br />
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Our organization would just need the global enable/disable switch. Perhaps that is a good first step in a potential evolution to adding it as an agent permission.
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