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Option to change subject line on ticket when user's email contains a different subject - Community / Feature Request - Deskpro Support

New Feature Request

5

Option to change subject line on ticket when user's email contains a different subject Collecting Feedback

Matthew Wray

It would be helpful if there was an option to update the ticket subject if a user replies to the ticket but changes the subject line on their email.

Currently when the reply is merged into the ticket the original subject is kept and the subject line in the email is lost.

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New Feature Request

Autor: Matthew Wray
Creation date: 26.10.2021
Last update: 19.10.2023
Publish date: 26.10.2021
Category: Tickets