We currently group tickets reporting the same or similar problems by linking them all under a parent ticket describing the underlying problem. It would help our efficiency to have functionality that enables us to perform a mass action based on a common parent ticket so we can reply to all users/add relevant update notes/ change status/ etc on those related tickets.
We have a workaround in place, but it requires a few more steps than is ideal.
Mass Actions based on a common parent ticket - Community / Feature Request - Deskpro Support
Mass Actions based on a common parent ticket Report
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