Deskpro Support

Kontakt

Link knowledge base articles into ticket - Community / Feature Request - Deskpro Support

New Feature Request

6

Link knowledge base articles into ticket Collecting Feedback

Ahmad Sahrizal

Ability to link knowledge base (KB) articles into a ticket. Just like the sub menu in Actions of ticket: Link to KB Articles, for example.

image.png?s=350

This feature would be useful to know the following:

- the use of KB articles in the ticketing process.

- top KB articles used in ticket

- etc

Fügen Sie einen Kommentar hinzu

Bitte loggen Sie sich ein oder melden Sie sich an, um einen Kommentar zu hinterlassen.

New Feature Request

image.png (41.28 KB)

Autor: Ahmad Sahrizal
Creation date: 06.10.2020
Last update: 06.10.2020
Publish date: 06.10.2020
Category: Tickets