Delete a field option without removing it from existing tickets - Community / Feature Request - Deskpro Support

Delete a field option without removing it from existing tickets Collecting Feedback

Steve, Lam Hang

Create a third action in the 'Delete Option' pop-up to delete an 'option' without removing it from existing tickets.

When deleting an option from a field, there is no option to retain the category in the existing tickets. It should be possible to prevent users and agents from selecting the option for new tickets, while retaining it for existing tickets.

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Autor: Steve, Lam Hang
Creation date: 09.10.2020
Last update: 09.10.2020
Publish date: 09.10.2020
Category: Tickets

Delete a field option without removing it from existing tickets - Community / Feature Request - Deskpro Support

Delete a field option without removing it from existing tickets Collecting Feedback

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