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Custom Fields for Agent Profile - Feature Request - Deskpro Support

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Custom Fields for Agent Profile Collecting Feedback

Add custom fields to the agent profile.

These should only be visible to individual agents and administrators - but not to their colleagues or users.

For example, this custom field could be used to store agent-specific API keys for external services.

Kommentar (1)

Theresa Harbor
This feature would also be helpful to us - we could store the name of the business unit each agent belongs to in a "hidden" field like this.

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