Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface - Community / Feature Request - Deskpro Support

Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface Collecting Feedback

Hasan Hüseyin Gençer

When creating reports, the report builder converts the ticket id field to a URL but this URL redirects to the agent interface.

I would like to change the URL so it redirects to the relevant ticket in the user portal, as we often send reports out to our clients and we would like them to have access to the referenced tickets.

Kommentar (1)

Hasan Hüseyin Gençer

vor 5 Jahren

Any update on this?

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New Feature Request

Autor: Hasan Hüseyin Gençer
Creation date: Jul 25, 2018
Last update: Nov 28, 2018
Publish date: Jul 25, 2018
Category: Tickets

Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface - Community / Feature Request - Deskpro Support

Allow us to change the Ticket ID URL in reports, so the link can redirect to open a ticket in the User Interface, rather than Agent Interface Collecting Feedback

Kommentar (1)

Fügen Sie einen Kommentar hinzu

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