Allow the use of variables in signatures. - Community / Feature Request - Deskpro Support

Allow the use of variables in signatures. Collecting Feedback

Kenneth

Often I find myself in need of typing a "Hello John Doe, thank you for the inquiry." Would be neat if you could set this up in the signature, so that you added the "Hello {{ ticket.user }}, thank you for the inquiry" to the signature.

Kommentare (2)

Chris Padfield

vor 8 Jahren

You can do this from snippets, and then make a short code for the snippet so you just do %%hi%% for example.

Kenneth

vor 8 Jahren

i've tried as instructed. Created the snippet, and it works if i type in the shortcode. In this example %greeting%. But if i add it to my signature, it doesn't pull from the snippet, it just writes "%%greeting%%" or "%greeting%" (i've tried with one and two percentage signs surrounding it)

Fügen Sie einen Kommentar hinzu

Bitte loggen Sie sich ein oder melden Sie sich an, um einen Kommentar zu hinterlassen.

New Feature Request

Autor: Kenneth
Creation date: 03.06.2015
Last update: 17.11.2023
Publish date: 03.06.2015
Category: General

Allow the use of variables in signatures. - Community / Feature Request - Deskpro Support

Allow the use of variables in signatures. Collecting Feedback

Kommentare (2)

Fügen Sie einen Kommentar hinzu

Tags