Ability to find DeskPro tickets with linked JIRA issues - Community / Feature Request - Deskpro Support

Ability to find DeskPro tickets with linked JIRA issues Collecting Feedback

Michael W.

With the JIRA integration I can link tickets, but there is no way to see in the list pane which tickets have JIRA links and which not. Also there is no way to create a filter to show all tickets with JIRA links.

Please enhance the integration functionality in that regard.

Kommentar (1)

Koen Glotzbach

vor 2 Monaten

I support this request. As a workaround: 1. Navigate to admin > ticket structure > ticket fields you should see a field called ‘Linked Jira issues’. Take the ID number for that field. 2. Go to List and enable the Advanced query editor, and add the following: and ticket.data.FieldID = "JiraIssueKey" (JiraIssueKey is for example AJAX-642. Issue key must be placed in quotes)

Fügen Sie einen Kommentar hinzu

Bitte loggen Sie sich ein oder melden Sie sich an, um einen Kommentar zu hinterlassen.

New Feature Request

Autor: Michael W.
Creation date: 01.09.2017
Last update: 08.02.2024
Publish date: 01.09.2017
Category: Functionality

Ability to find DeskPro tickets with linked JIRA issues - Community / Feature Request - Deskpro Support

Ability to find DeskPro tickets with linked JIRA issues Collecting Feedback

Kommentar (1)

Fügen Sie einen Kommentar hinzu

Tags