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Hjælpecenter
Søg etiketter
"SLAs"
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Vidensbase
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Søgeresultater
Vidensbase
0
Nyhed
0
Filer
0
Community
15
Viser resultater i Vidensbase for:
“SLAs”
(0)
Viser resultater i Community for:
“SLAs”
(15)
Department separation
3Å
Working hours taken into account in escalations OR
SLAs
to be completed by actions
1Å
More control over SLA alerts
0sek.
Adding in "The user has been waiting for..." to Type list for Ticket
SLAs
7Å
Sort SLA's in admin interface
7Å
Include user message in SLA alert email
7Å
Count agent note as a 'reply' for SLA measurement
3Å
Ability to have saved sets of working hours for different
SLAs
3Å
Copy SLA settings
4Å
Ability to pause an SLA
4Å
SLA Filters: set a default view
4Å
SLA is completed only when the second agent response when an agent creates a ticket
1Å
SLA failed not clear enough
1Å
make completed SLA's clearer in the interface
3Å
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
1Å
Viser resultater i Nyhed for:
“SLAs”
(0)
Viser resultater i Filer for:
“SLAs”
(0)