We added the ability to download a list of tickets as a CSV file. Click the new CSV icon in the left-hand corner of the interface, indicated with the blue square, which will generate a table of the current tickets on the page.
When you click on the icon, a table will immediately export the tickets on the current page of the helpdesk into a CSV file, and the file will download to your computer.
The CSV export can include information, such as the following, about your tickets:
You can see in this image below some of the data fields that get exported from the list of tickets in the helpdesk:
We have added the ability to export your tickets as a CSV to provide you with a simple and convenient way to gather your ticket data, which you can then analyze, import into reporting tools, or share with necessary stakeholders.
Tilføj en kommentar
Log ind, eller opret dig for at skrive en kommentar.