🌍 Introducing Translate Mode for Real-Time Multilingual Support
We’re excited to launch a powerful new feature that breaks down language barriers in customer support: Translate Mode, powered by Microsoft Azure Translator. Now, agents can communicate effortlessly with users across the globe — no extra tools, no manual copy-pasting.
✨ What’s New?
With Translate Mode, agents can now:
Instantly translate inbound and outbound messages for Messenger, WhatsApp, Facebook, and Instagram messages.
Preview and edit translated replies before sending, ensuring clarity and accuracy.
See both original and translated messages for full context.
Customers, meanwhile, enjoy a seamless chat experience in their native language — making support feel faster, friendlier, and more human.
🎛️ Easy to Use
Agents will see a new "Translate Mode" button in the ticket interface (visible once your helpdesk is configured with an Azure API key). When activated:
Inbound messages are auto-detected and translated to the agent’s language.
Agent replies are automatically translated into the customer’s language.
🧠 Why It Matters
Multilingual support shouldn't be a blocker — and now, it isn’t. Translate Mode removes the friction of working across languages so agents can focus on what matters most: delivering great support.
Ready to go global with your support?
Make sure your helpdesk is set up with Azure Translator, and start using Translate Mode today.
🌐 Language is no longer a barrier — it’s a bridge.