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We have enhanced the usefulness of our Labels feature - Nyhed / Product / Product (Agent) - Deskpro Support

Nov 1 2022

We have enhanced the usefulness of our Labels feature

Forfatterliste

We have enhanced the helpfulness of our Labels feature by making them clickable from the header bar across the interface.

Now, if you click on the text on a label on the left-hand side, it will load a complete list of all the objects in that part of the helpdesk with that label applied, e.g., if you click on the ticket label ‘Complaints’ you will see a list of all Tickets with the ‘Complaints’ label.

Labels Post.png
This feature will work across various types of items across the helpdesk where you can apply labels:

  • Tickets

  • Users

  • Organizations

  • Knowledgebase Articles

  • News Posts

  • Files

  • Community Topics

Plus, you can still remove labels from any of these items by clicking on the cross on the right-hand side.


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