Gå til hovedindhold

Deskpro 2021.1.5 Release - Nyhed / Release Announcements - Deskpro Support

maj 25 2021

Deskpro 2021.1.5 Release


We are pleased to announce the release of Deskpro version 2021.1.5. This includes a mixture of general improvements and bug fixes. 

General Improvements and Bug Fixes:

  • DPLEG-208 - Agent notifications from new reply triggers were not sent if there is no public facing response on a ticket
  • DPLEG-378 - Voice queue settings were unavailable after creating child departments
  • DPHC-356 - Clicking on content links within guide pages leads to a blank page
  • DPHC-411 - Usergroup permissions not applying correctly in multibrand setups
  • DPHC-459 - Users unable to reset their password after previous password attempts failed
  • DPHC-359 - Users were able to engage with Community without sufficient usergroup permissions
  • DPLEG-626 - Agents being added as followers in tickets when CC’d into emails when this is disabled in admin configuration
  • DPLEG-337 - Mixed-Content browser security error causing broken link to knowledgebase in Admin Dashboard
  • DPLEG-628 - User was able to cancel the approval on Ticket with "Can cancel approval" permission disabled
  • DPLEG-390 - Deskpro URL appears as "localhost" when ticket submitted with CRM email validation enabled
  • DPLEG-603 - User does not receive a notification that they've been marked as an auto-responder
  • DPLEG-582 - "Date" popup is not getting removed when user closes the "New filter" popup
  • DPLEG-393 - Issues with multibrand URL’s when automatic SSO was enabled
  • DPLEG-110 - SLA Counter is wrong when multiple SLAs are set up
  • DPLEG-244 - Ticket reference numbers is prefixed by 'ID' not 'REF'
  • DPLEG-355 - Issues in JIRA not being linked correctly to ticket when created via JIRA V2 app
  • DPLEG-607 - The 'Ordered by' option for the tickets list displays the result in an incorrect order
  • DPLEG-334 - When creating a ticket via 'forward as new linked ticket' it will not assign an agent
  • DPLEG-528 - GUI: Width of merge ticket window breaks when there is a long DISPLAY ticket field
  • DPLEG-413 - Disabled agents were still get email notifications for internal IMs
  • DPLEG-44 - Deskpro will always default to primary email address when there are multiple associated with a profile
  • DPLEG-604 - Typo correction: "Musth" is displaying on validation message under Follow ups tab on Ticket
  • DPLEG-408 - Agents able to log in via portal and using Deskpro credentials even when Okta has  been enabled for agents, and Deskpro authentication disabled
  • DPLEG-890 - Multibrand is not sending email with the correct Helpdesk name
  • DPLEG-769 - Agent cannot add themselves to a ticket created from their own email address via a trigger
  • DPMSGR-77 - When 'Everyone' usergroup is disabled then you cannot select/change which usergroups can use chat in the 'Chat settings'.
  • DPMSGR-115 - Chat Widget freezing if emails did not satisfy email validation
  • DPMSGR-112 - Hidden fields show up in the ticket form on the messenger widget

Localization and Language Fixes and Improvements:

  • DPHC-339 - Adding a translation for a phrase in one language can change it in another language
  • DPHC-398 - Issue with Cyrillic characters in attachment file names
  • DPHC-354 - “Start Reading” button in Guide content was not displaying the correct phrase
  • DPHC-353 - Article titles being returned in default language, instead of localized language during content searches
  • DPLEG-634 - Corrections made to the hierarchy of languages in ticket emails
  • DPLEG-602 - Date/Time field changes date if the agent’s local timezone is not UTC
  • DPLEG-107 - Time in outgoing emails was not showing in the correct timezone

Reporting Fixes and Improvements:

  • DPLEG-757 - Rounding of percentages in pie charts can make them unequal to 100%
  • DPLEG-357 - Reports don't return results when using an organization custom field in SELECT and and org ID in the WHERE clause if org is a child org
  • DPLEG-428 - Negative feedback is displaying under Positive feedback on Report stat page
  • DPLEG-566 - “Time till first response” value was incorrect when reporting on working hours only
  • DPLEG-25 - Duplicate results can display in a table which uses the DPQL Hierarchy function

API Fixes and Improvements:

  • DPLEG-532 - API: Message is still added to ticket when posting duplicate to api/v2/tickets/{ticket_id}/messages
  • DPLEG-497 - API: Splash image doesn't appear in News API GET request
  • DPLEG-613 - API: Cannot return article labels or custom fields through API V2
  • DPLEG-198 - API: /api/v2/tasks was not returning ticket ID’s
  • DPLEG-335 - API: Can't filter on ticket categories in API
  • DPLEG-651 - API: Make working hours fields accessible through the API
  • DPLEG-837 - API: GET /ticket_statuses does not return all statuses
  • DPLEG-966 - API: Add /ticket_statuses/deleted/purge and /ticket_statuses/spam/purge to APIv2
  • DPLEG-486 - API: Enable POST requests for ticket & user custom fields
  • DPLEG-345 - API: API sandbox for POST to /api/v2/articles is blank
Hjælpsom Unyttig information

33 af 64 personer fandt denne side nyttig

Tilføj en kommentar

Log ind, eller opret dig for at skrive en kommentar.

Har du brug for en påmindelse om adgangskode?