Deskpro Support

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Deskpro Legacy

How do I disable keyboard shortcuts?

Ben Henley

31. aug. 2023
Can one user from an organization see all that organization's tickets?

Ben Henley

29. aug. 2023
How do I link tickets to community topics?

Benedict Sycamore

30. jun. 2023
How do I notify a user when their ticket is assigned?

Ben Henley

13. sep. 2023
How do I stop bounces and Out of Office messages being turned into tickets?

Ben Henley

31. aug. 2023
How do I convert a normal user to an agent?

Ben Henley

31. aug. 2023
How do I generate debug information for a ticket?

Christopher Nadeau

13. sep. 2023
Can tickets be put on hold?

Chris Padfield

8. sep. 2023
How can I see which tickets have been resolved by only one agent?

Benedict Sycamore

1. aug. 2023
How can I strip HTML from message content in my report?

Ben Henley

31. aug. 2023
Changing the size of the navigation buttons

Lauren Cumming

31. aug. 2023
How do I find the ID number of a Deskpro field or other item?

Ben Henley

31. aug. 2023
How can I specify a sub-status in stats?

Grace Howlett

31. aug. 2023
Querying Custom Fields

Matthew Wray

31. aug. 2023
I'm having trouble making a custom report retrieve phone numbers

Ben Henley

31. aug. 2023
Unified login with JSON Web Token standard

Ben Henley

31. aug. 2023
I'm having trouble with the subject of reminder emails

Ben Henley

31. aug. 2023
Is there a way to CC: someone into a ticket?

Ben Henley

31. aug. 2023
I don't want to show the author for Knowledgebase articles

Ben Henley

31. aug. 2023
I don't want to show the author of Knowledgebase articles

Lauren Cumming

31. aug. 2023
How do I prevent a specific agent being assigned tickets?

Lauren Cumming

31. aug. 2023
How do I create a welcome message for my portal?

Lauren Cumming

31. aug. 2023
How do I change the welcome message for different usergroups?

Lauren Cumming

31. aug. 2023
What are the cookies that Deskpro uses?

Christopher Nadeau

31. aug. 2023
How do I make tasks visible to certain agents, teams or departments?

Benedict Sycamore

31. aug. 2023
I'm having trouble getting JIRA-related triggers to work

Ben Henley

31. aug. 2023
How do I make clear in email notifications to agent followers that they don't need to respond?

Ben Henley

31. aug. 2023
How can my users view & manage their tickets within the portal?

Grace Howlett

31. aug. 2023
8. Create your first knowledgebase article

Benedict Sycamore

19. sep. 2023
How can I export my tickets?

Ben Henley

31. aug. 2023
Removing 'Change Password' from the User Profile

Lauren Cumming

31. aug. 2023
The Portal Editor won't load

Ben Henley

31. aug. 2023
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

31. aug. 2023
How do I customize the text that appears on my portal?

Ben Henley

31. aug. 2023
I'm having trouble with agents not receiving SMS alerts

Ben Henley

31. aug. 2023
What are the different interfaces within Deskpro?

Ben Henley

31. aug. 2023
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

Ben Henley

31. aug. 2023
How do I change the logo on the agent login screen?

Ben Henley

31. aug. 2023
How do I remove chat from the user portal but offer chat on a different site?

Lauren Cumming

31. aug. 2023
I'm having trouble with emails forwarded from certain accounts not showing up in the interface

Ben Henley

31. aug. 2023
I'm having trouble with an error: "Error with your forwarded email"

Chris Padfield

31. aug. 2023
Can I send SLA notifications to a Slack channel?

Grace Howlett

31. aug. 2023
Adding tasks to tickets with triggers

Matthew Wray

31. aug. 2023
Adding a background image to the user portal

Lauren Cumming

31. aug. 2023
How do I add a custom favicon to the user portal?

Lauren Cumming

31. aug. 2023
How can I make agents record a solution for each ticket?

Ben Henley

31. aug. 2023
How do I make guides or knowledgebase articles only visible to agents?

Benedict Sycamore

24. aug. 2023
I'm having trouble with being redirected to the wrong helpdesk address

Ben Henley

24. aug. 2023
How can I set different SLA response times for weekdays and weekends?

Ben Henley

24. aug. 2023
Why can't I add a custom ticket status?

Ben Henley

7. sep. 2023