Deskpro Legacy

Can one user from an organization see all that organization's tickets?

Ben Henley

Udgivet: 4. jun. 2015

0

29. aug. 2023
How do I link tickets to community topics?

Benedict Sycamore

Udgivet: 19. mar. 2018

0

30. jun. 2023
How do I notify a user when their ticket is assigned?

Ben Henley

Udgivet: 13. sep. 2023

0

13. sep. 2023
How do I stop bounces and Out of Office messages being turned into tickets?

Ben Henley

Udgivet: 10. jun. 2014

0

31. aug. 2023
How do I convert a normal user to an agent?

Ben Henley

Udgivet: 11. jun. 2014

0

31. aug. 2023
How do I generate debug information for a ticket?

Christopher Nadeau

Udgivet: 18. jul. 2013

0

13. sep. 2023
Can tickets be put on hold?

Chris Padfield

Udgivet: 18. nov. 2001

0

8. sep. 2023
How can I see which tickets have been resolved by only one agent?

Benedict Sycamore

Udgivet: 9. maj 2018

0

1. aug. 2023
How can I strip HTML from message content in my report?

Ben Henley

Udgivet: 13. okt. 2015

0

31. aug. 2023
Changing the size of the navigation buttons

Lauren Cumming

Udgivet: 4. okt. 2016

1

31. aug. 2023
How do I find the ID number of a Deskpro field or other item?

Ben Henley

Udgivet: 13. okt. 2015

0

31. aug. 2023
How can I specify a sub-status in stats?

Grace Howlett

Udgivet: 19. mar. 2019

0

31. aug. 2023
Querying Custom Fields

Matthew Wray

Udgivet: 24. jun. 2019

0

31. aug. 2023
I'm having trouble making a custom report retrieve phone numbers

Ben Henley

Udgivet: 13. okt. 2015

0

31. aug. 2023
Unified login with JSON Web Token standard

Ben Henley

Udgivet: 14. nov. 2014

0

31. aug. 2023
I'm having trouble with the subject of reminder emails

Ben Henley

Udgivet: 2. nov. 2015

0

31. aug. 2023
Is there a way to CC: someone into a ticket?

Ben Henley

Udgivet: 23. sep. 2014

0

31. aug. 2023
I don't want to show the author for Knowledgebase articles

Ben Henley

Udgivet: 12. feb. 2016

1

31. aug. 2023
I don't want to show the author of Knowledgebase articles

Lauren Cumming

Udgivet: 17. okt. 2016

0

31. aug. 2023
How do I prevent a specific agent being assigned tickets?

Lauren Cumming

Udgivet: 2. mar. 2017

0

31. aug. 2023
How do I create a welcome message for my portal?

Lauren Cumming

Udgivet: 8. aug. 2016

0

31. aug. 2023
How do I change the welcome message for different usergroups?

Lauren Cumming

Udgivet: 26. aug. 2016

0

31. aug. 2023
What are the cookies that Deskpro uses?

Christopher Nadeau

Udgivet: 5. sep. 2018

0

31. aug. 2023
How do I make tasks visible to certain agents, teams or departments?

Benedict Sycamore

Udgivet: 11. maj 2018

0

31. aug. 2023
I'm having trouble getting JIRA-related triggers to work

Ben Henley

Udgivet: 7. jan. 2015

0

31. aug. 2023
How do I make clear in email notifications to agent followers that they don't need to respond?

Ben Henley

Udgivet: 2. jun. 2014

0

31. aug. 2023
How can my users view & manage their tickets within the portal?

Grace Howlett

Udgivet: 28. feb. 2019

0

31. aug. 2023
8. Create your first knowledgebase article

Benedict Sycamore

Udgivet: 17. aug. 2023

0

19. sep. 2023
How can I export my tickets?

Ben Henley

Udgivet: 7. maj 2015

0

31. aug. 2023
Removing 'Change Password' from the User Profile

Lauren Cumming

Udgivet: 16. nov. 2016

0

31. aug. 2023
The Portal Editor won't load

Ben Henley

Udgivet: 22. jul. 2015

0

31. aug. 2023
How do I set a default department for tickets submitted via the user portal?

Lauren Cumming

Udgivet: 8. aug. 2016

0

31. aug. 2023
How do I customize the text that appears on my portal?

Ben Henley

Udgivet: 9. sep. 2014

0

31. aug. 2023
I'm having trouble with agents not receiving SMS alerts

Ben Henley

Udgivet: 5. sep. 2014

0

31. aug. 2023
What are the different interfaces within Deskpro?

Ben Henley

Udgivet: 8. sep. 2014

0

31. aug. 2023
How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

Ben Henley

Udgivet: 30. maj 2014

0

31. aug. 2023
How do I change the logo on the agent login screen?

Ben Henley

Udgivet: 10. jun. 2015

0

31. aug. 2023
How do I remove chat from the user portal but offer chat on a different site?

Lauren Cumming

Udgivet: 18. aug. 2016

0

31. aug. 2023
I'm having trouble with emails forwarded from certain accounts not showing up in the interface

Ben Henley

Udgivet: 29. jul. 2014

0

31. aug. 2023
I'm having trouble with an error: "Error with your forwarded email"

Chris Padfield

Udgivet: 5. nov. 2012

0

31. aug. 2023
Can I send SLA notifications to a Slack channel?

Grace Howlett

Udgivet: 4. okt. 2019

0

31. aug. 2023
Adding tasks to tickets with triggers

Matthew Wray

Udgivet: 15. okt. 2019

0

31. aug. 2023
Adding a background image to the user portal

Lauren Cumming

Udgivet: 1. nov. 2016

0

31. aug. 2023
How do I add a custom favicon to the user portal?

Lauren Cumming

Udgivet: 16. nov. 2016

0

31. aug. 2023
How can I make agents record a solution for each ticket?

Ben Henley

Udgivet: 13. okt. 2015

0

31. aug. 2023
How do I make guides or knowledgebase articles only visible to agents?

Benedict Sycamore

Udgivet: 5. apr. 2018

0

24. aug. 2023
I'm having trouble with being redirected to the wrong helpdesk address

Ben Henley

Udgivet: 4. maj 2016

0

24. aug. 2023
How can I set different SLA response times for weekdays and weekends?

Ben Henley

Udgivet: 13. jan. 2015

0

24. aug. 2023
Why can't I add a custom ticket status?

Ben Henley

Udgivet: 22. maj 2014

0

7. sep. 2023
Hide Option to Upload Image

Emily Booth

Udgivet: 7. dec. 2018

0

24. aug. 2023