Gå til hovedindhold

How do I set up Deskpro to have two teams of agents who can't see each other's tickets? - Videnbase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How can I have two teams of Agents who can't see each other's tickets?

How do I set up Deskpro to have two teams of agents who can't see each other's tickets?

Forfatterliste

The best way to implement this is using departments (combined with agent permission groups) rather than teams.

Say you have Agent Group A and Agent Group B, and neither group should be able to see the other's tickets. You would create Department A and Department B, give Group A permission to view Department A only, and give Group B permission to view Department B only.

You could then use triggers or manual assignment by another agent to send tickets to the right departments. See Limiting agent access to tickets by department for more details.

Hjælpsom Unyttig information

48 af 84 personer fandt denne side nyttig

Tilføj en kommentar

Log ind, eller opret dig for at skrive en kommentar.

Har du brug for en påmindelse om adgangskode?