How do I set a default department for tickets submitted via the user portal? - Videnbase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How do I set a default Ticket Department for Tickets submitted via the Help Center?

How do I set a default department for tickets submitted via the user portal?

Senest opdateret: 31. aug. 2023 af Lara Proud

To set a default department for the ticket form in your user portal, go to Admin > Tickets > Departments.

Here there is the option to select the default department for users so that when they access the contact form via the user portal, this department will be pre-selected e.g Support rather than Sales.

Hjælpsom Unyttig information

27 af 48 personer fandt denne side nyttig

Tilføj en kommentar

Log ind, eller opret dig for at skrive en kommentar.

Log ind
Opret

Forfatter: Lauren Cumming
Last update: 31. aug. 2023