Rackspace has a feature in their user interface for tickets that allows the user to 'go to the last reply' which essentially allows the user to sort the latest to the top, similar to the option we have as agents. I was updating a ticket a few minutes ago on Deskpro's site and had to scroll all the way to the bottom of a long ticket to reply.
Dansk
Bahasa Indonesia
Bălgarski
Čeština
Cymraeg
Cрпски
Deutsch
Eesti keel
English
English (UK)
Español
Français
Gaelic
Hrvatski
Íslenska
Italiano
Latviešu valoda
Lietuvių kalba
Magyar
Malti
Nederlands
Norsk
Polski
Português (Brasil)
Português (Europeu)
Pусский
Română
Slovenčina
Slovenian
Suomen Kieli
Svenska
Tiếng Việt
Türkçe
Ελληνικά
македонски
الإنجليزية
فارسی
日本語
英语（美国）
영어
Tilføj en kommentar
Log ind, eller opret dig for at skrive en kommentar.