If I create a ticket within the portal as a user and CC a participant in the ticket, the cc'd user doesn't get notified when I (the ticket owner) send a reply. The ticket triggers only allow the cc'd participant to get notified when an agent responds.
From my point of view, the cc'd user should receive a notification whether the ticket owner or the agent adds a new reply to a ticket by portal.
The same should apply if the cc'd user adds a new reply - I should then receive a notification of their reply.
Tilføj en kommentar
Log ind, eller opret dig for at skrive en kommentar.