Deskpro Support

Kontakt Os

Link knowledge base articles into ticket - Indlæg / Feature Request - Deskpro Support

New Feature Request

6

Link knowledge base articles into ticket Collecting Feedback

Ahmad Sahrizal

Ability to link knowledge base (KB) articles into a ticket. Just like the sub menu in Actions of ticket: Link to KB Articles, for example.

image.png?s=350

This feature would be useful to know the following:

- the use of KB articles in the ticketing process.

- top KB articles used in ticket

- etc

Tilføj en kommentar

Log ind, eller opret dig for at skrive en kommentar.

New Feature Request

image.png (41.28 KB)

Forfatter: Ahmad Sahrizal
Last update: 6. okt. 2020
Category: Tickets