Gå til hovedindhold

Feedback post v5 to v6 upgrade - Indlæg / Feature Request - Deskpro Support

0

Feedback post v5 to v6 upgrade Report

- Color options on the helpdesk view would be nice.
- Automatic ticket locking, resolved tickets leaving view, closing open tickets, and getting new tickets noticeably slower than version 5. (Slow refreshing)
- There's a labelled ticket view but no labels displaying, and using the change option to remove all labels still leaves tickets in the queue.
- Selecting multiple tickets no longer has the option for macro, only changing ticket values.
- Selecting the macro option on an individual ticket shows "Error - Internal server error"
- Unable to rearrange columns
- There doesn't seem to be a way to collapse the email box back down once clicked into.
- Awaiting user list has a broken UI
- Would love to have the option to change or add the short links near the 'Send as' button in a ticket response.
- No shift-click interaction to select multiple tickets.

Resolved but had issues with:
- No way to collapse the user panel on the right.
- Awaiting User queue randomly stopped showing up.
- Refresh button on collapsed view but not on expanding view.

Tilføj en kommentar

Log ind, eller opret dig for at skrive en kommentar.

Har du brug for en påmindelse om adgangskode?