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Automatically generated agent note doesn't show agent name - Indlæg / Bug Report - Deskpro Support

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Automatically generated agent note doesn't show agent name Finished

Hi,<br /> I let the system add a note (in the name of our supervisor) after a defined period to demand attention of the respective ticket agent. In the notifications only "New agent note by" is shown whereas normally the name of that agent is shown that added a note.

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Philipp Bartsch
Solved