Assign technicians based ticket categories - Indlæg / Feature Request - Deskpro Support

New Feature Request

5

Assign technicians based ticket categories Archived

Ilya Pekshev

It would be nice to have an ability to assign tickets to technicians based on tech groups. I.e. i have different tricket categories and different support staff is responsible for handling them. I can not assign<br /><br /> tickets to specific technician groups, either all or one or none.

New Feature Request

Forfatter: Ilya Pekshev
Last update: 19. sep. 2011
Category: General