Search Labels - Deskpro Support
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I've lost admin permissions and I'm locked out of Deskpro On-Premise
Question: When I try to log into my admin account, I get a message that I don't have admin permissi...
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Community forums not showing up on the Help Center
If you have enabled Community on your Help Center, but there aren’t any forums displaying for End-Us...
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Add agents to teams while AD synchronization
I have case where permission label is not enough for permission separation. Agent will be able to se...
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Be able to create multiple agent groups for ticket assignments and restrict them
We would like to have the option of creating multiple Agents lists/groups for other Agents to choose...
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Granular Field Visibility Access in the CRM
We would like the ability to limit the visibility for agents to see fields for Organizations and Peo...
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"can use tickets" in "everyone" usergroup keeps getting unchecked
The "can use tickets" slider in "everyone" usergroup keeps getting unchecked! No matter how many ti...
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Add agent permission to view \ hide Notes field.
We have a situation where we have auditors looking at tickets - both user and agent responses. The a...
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Split permissions out such it's possible to only inhibit edits to replies sent externally.
It seems that 'edit' and 'delete' both internal notes and replies to customers, have all been lumped...
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Add agents to new Access Groups automatically
There is currently no way I can see to automatically add agents to new access levels. This means th...
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Internal notes/comments (only for agents) in an article.
Hi, sometimes we need to create a note/comment to an article which is only for our agents. For examp...
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Hide other Agents
Can we get a feature for Department based permissions where Agents can only see Agents in the same D...
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Audit Log- Changes to Agent Permissions
In the audit logs under Admin > Agents > Audit Logs include entries that show when/who changed permi...
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Be able to set automatic ticket lock permissions per user
We set tickets to automatically lock when opened by an agent, however, as Support manager I may want...
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Agent Seperation for Knowledgebase Sections
There is currently a way to segregate users to sections of the knowlegebase but there is no way to s...
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Public chat history should be visible to agent handling the ticket that was created from it
At the moment, chat history can only be viewed by agents that are members of the same chat departmen...
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Default Notification settings per Agent Permission Group
The Deskpro default email and browser notifications give the Agents in our system more information t...
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Restrict agent permissions to Knowledgebase (KB)
We would love the ability to restrict agent side permissions for KB articles (ie: some agents cannot...
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Increase Chat Permission Options
On this part, can you please put an option that would disallow chat agents from changing chat assign...
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Structured report permissions
Currently with the reports, permissions are either on or off. It would be helpful if you could giv...
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Have all permissions disabled when creating a ticket department
When you create a new ticket department all user and agent permissions are enabled by default on th...
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Create a Permission for User Groups to Access the Helpcenter Editor
Create a permission for Admins under Admin > CRM > User Groups to allow certain Users to access the ...
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The ability to duplicate department settings/permissions etc
We would like the ability to duplicate departments so we can copy across permissions, settings, the ...
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Round Robin Permissions
It would be helpful to allow agents permissions to the round robin admin area without giving them fu...
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Article agent permissions
I'd like to be able to restrict article access in the agent interface to agents from specific depart...
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App View Permissions
Is there a way to control which agents can see certain apps? One team uses an app alongside their ti...
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Allow users under specific domains to register themselves
It would be helpful if we could enable user self-registration for specific domains. Specifically we...
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User permissions
It would be great if we could review which users are members of a usergroup. Often our clients will ...