Search Labels - Deskpro Support
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I'm having trouble with some tickets ending up in random departments
Question: I've noticed a few tickets on my helpdesk are ending up in departments that don't make an...
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Department separation
In my Deskpro set up I have 5 different departments. Each department needs to be separated from the ...
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Copy form layout from another department
Today you can either have a department layout, or an individual one. I've got two suggestions that w...
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Be able to create multiple agent groups for ticket assignments and restrict them
We would like to have the option of creating multiple Agents lists/groups for other Agents to choose...
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Create reports for specific Departments/Teams
Hi, the predefined reports look really nice. In our setup, we've a few departments which actually wo...
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Department Custom Form Layout
Allow custom ticket fields to be used as criteria when selecting 'Only show this field based on cust...
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Simplify task of creating a ticket from agent interface
When creating a ticket from the agent interface, there are 2 fields that are a pain to fill in: depa...
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Department ticket bubble color
When looking at the agent interface, overlooking tickets, it would be nice when sorting by departmen...
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Department Avatars are inconsistent across the helpdesk
Parent Department Avatars are shown in the side panel, but not in the department dropdown in tickets...
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Hide other Agents
Can we get a feature for Department based permissions where Agents can only see Agents in the same D...
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Let the agent know when the department was bcc'd and not the recipient
When a ticket is created by a user, it is pretty difficult to determine whether the department was t...
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Visual fine tuning of Department drow down
I thing it would be better looking to use dedicated unicode characters instead of ascii characters f...
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Different ticket refs per department
We'd like to be able to set different ticket refs per department. For example: Default for finance S...
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Making teams dependant of departments
Would it be possible to make teams dependant on departments? So when you move a ticket to a new depa...
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Multilevel Department
Can we set the multilevel department in Deskpro?For Example:Level 1: ApplicationLevel 2: Application...
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The ability to duplicate department settings/permissions etc
We would like the ability to duplicate departments so we can copy across permissions, settings, the ...
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Help with settings view only rights for specific department
Is it possible to have a view-only option for tickets in specific departments and not be able to mod...
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Hide parent department from users
If a ticket is in a Child department then you can see both the Parent and the Child department when ...
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Branding - Default departments
If an Agent doesn't have access to the default department for the default brand, the department fiel...
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Replace 'Department title' with 'Department title for users' for email template variables
We're setting up an out-of-office reply for our holidays and are using an email template for that. A...
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Read-Only permissions to Department
It would be great to have a "Read-Only" option to apply to Permission Groups on Departments to comp...
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Toggle All does not work as expected in Department adding for agents
When adding new Department, Permissions section, Agent Permissions: "Toggle All" in Full Access col...
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Default Brand/Departments by Agent
It would be helpful if there could be a default brand/default department setting for each agent in t...
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Customizable Ticket Reference for Departments
We have a couple of departments and would like to be able to have unique ticket references for each ...
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Add an 'unspecified' option for Department, and make Department required for closure.
It would be nice to have the option to have the Department field in a ticket default to being either...
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Multiple signatures per agent
We have agents that work in multiple departments. Each department has a different email and phone nu...