Why can't I see flags? - Knowledgebase / Deskpro Legacy - Deskpro Support

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Why can't I see flags?

Diweddariad diwethaf: 31 Awst 2023 by Lara Proud

Question:

When other agents on my helpdesk set flags, I can't see them. Is there something wrong?

Answer:

Flags are designed for each agent's personal use: agents can't see each other's flags. If you would like a shared way to mark tickets for attention, use urgency or labels.

Defnyddiol Annefnyddiol

Roedd 78 o 139 o bobl yn teimlo bod y dudalen hon yn ddefnyddiol

Sylw (1)

Philipp Bartsch

8 years ago

But this is for actual manual setting only, correct? If I set up a trigger that flags a ticket of an agent under specific conditions then everyone is able to see it. Moreover I am not able to remove a flag by using a trigger action.

Ychwanegu sylw

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

Awdur: Ben Henley
Creation date: 28 Gorff 2014
Last update: 31 Awst 2023
Publish date: 28 Gorff 2014