Restoring after a stuck auto-update - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. Consider upgrading to Deskpro Horizon

Restoring after a stuck auto-update

Diweddariad diwethaf: 9 Tach 2017 by Paul Davies

Question

The update process has stuck and my helpdesk is offline, displaying the "The helpdesk is undergoing routine maintenance. We will be back in about 10 minutes" message. It's been a lot longer than 10 minutes and I've tried refreshing the browser but nothing is happening.

Solution

See the section Recovering from a stuck update in the sysadmin manual for how to recover from this.

Defnyddiol Annefnyddiol

Roedd 52 o 115 o bobl yn teimlo bod y dudalen hon yn ddefnyddiol

Ychwanegu sylw

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

Mewngofnodi
Cofrestru

Awdur: Christopher Nadeau
Creation date: 30 Ion 2013
Last update: 9 Tach 2017
Publish date: 30 Ion 2013