How long can User open a Resolved ticket - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: How long does a User have to re-open a Resolved Ticket?

How long can User open a Resolved ticket

Diweddariad diwethaf: 24 Awst 2023 by Lara Proud

The amount of time that users have to re-open a resolved ticket can be set within the User Group permissions. In order to choose this Time Limit, head to Admin > CRM > User Groups > Permissions, and you can choose from a variety of limits all the way from One Day to Forever, and apply different limits to each User Group:

Defnyddiol Annefnyddiol

Roedd 39 o 74 o bobl yn teimlo bod y dudalen hon yn ddefnyddiol

Ychwanegu sylw

Mewngofnodwch neu cofrestrwch i gyflwyno sylw.

Mewngofnodi
Cofrestru

Awdur: Emily Booth
Creation date: 15 Ebr 2019
Last update: 24 Awst 2023
Publish date: 15 Ebr 2019