Editing Help Center Phrases - Deskpro Support

Deskpro Support

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Getting Started

Introducing Deskpro

Channels

Agents

Creating Agents
Agent Permissions
Agent Teams
Managing Agents
Lite Agents
- Creating Lite Agents
- Configuring Lite Agent Permissions

Help Center

Localization

Languages and Locales

Ticket Structure

Departments
Statuses
Ticket Fields
Ticket Templates
- Introduction to Ticket Templates
- Creating Ticket Templates

Features

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Satisfaction
- Satisfaction Survey
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Billing and Time
- Billing and Time Fields
- Billing and Time Settings
Snippets
- Snippet Management
Tasks
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Problems and Incidents
- Problems and Incidents Permissions
Ticket Locking
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Ticket Reference Codes
- Reference Code Settings
- Adding Ref Codes to Ticket Emails
Machine Translation
- Microsoft Translation

Business Rules

Queues
Triggers
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Escalations
Search
- Introducing Search
- Creating Searches
Lists
- Introducing Lists
- Creating Lists
FQL Guide
Macros
- Creating Macros
- Macro Management
Interface Defaults
- Default Ticket Options
Recurring Tickets
- Introduction to Recurring Tickets
- Creating a Recurring Ticket

Workforce Management

Deskpro AI

AI Configuration & Management
- Setting up Deskpro AI
- Monitoring AI Usage
AI Agent Productivity
- Agent Productivity Overview
- Managing AI Permissions
AI Customer Intents
AI Sentiment Detection
- Sentiment Detection
AI Data Sources
- Creating an AI Data Source
- Uploading PDF Content for AI Data Sources

CRM

Integrations

Data

Data Security
- Data Security Options
Data Transfer
- Importing Data
  - Import CRM Data (CSV Import)
  - Importing User, Organization and Ticket CSV Data
    - Supported Languages & Locale Codes
- Exporting Data

Appendix

Terminology
- Deskpro Terminology
Troubleshooting
- Inspecting AJAX requests with Chrome tools

Editing Help Center Phrases

yn Advanced Content Editing

Cyhoeddwyd: Sep 21, 2021|Diweddarwyd diwethaf: Oct 19, 2021

The default text and phrases can be edited directly within the Help Center templates.

Go to Help Center > Help Center Design > Edit Homepage Template.
Select the Template where the Phrase you wish to edit exists. For example, to edit the text above the contact form, select the New Ticket folder and then select the new_ticket_form.html Template.
Phrases appear in blue. Click on the helpcenter.tickets.new-intro Phrase to open the Phrase editor.

Edit the text in whichever language(s) you wish to add custom text for. Any languages you have installed in your helpdesk will appear in this list.
Click Save to save the change. This Phrase change will be visible on your Help Center immediately.

The changes will be automatically reflected on your Help Center.

Defnyddiol Annefnyddiol

tudalen nesafUseful Template Variables tudalen flaenorolEditing Help Center Templates

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