Štítky vyhledávání - Deskpro Support
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Why do all users seem to have the same IP address?
Question: All users accessing the helpdesk seem to come from the same IP address. For example, when...
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Make sort order and pre-select configurable in user's ticket overview
We’d like to configure the default values for the preselected view (in the dropdown) and the sort or...
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Multiple Organisation view access for certain Users
It would be nice for certain users to see tickets logged by other organizations. For an example, acc...
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Hide disabled users from Agent searches
We have a lot of staff turnover at our clients businesses, so we want to disable certain users as th...
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Give Users Service (Support) Credits to use as part of their support contract
Add the capability for a support organization to allocate service or support credits a user can use ...
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List of user Downloads through the REST API
A number of teams in our organisation would like to access a list of all users (names and email addr...
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User Dashboard on user portal
A user dashboard would be a nice feature to have. When users log in, they can get an overview of the...
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Sync AD user info
I'd like the ability to sync ad users info through the ticket system so we can pull that info by cli...
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Suspend organisation similar to disabling a user
We'd like to be able to suspend an organisation in a similar way to how you can disable users. This ...
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Field mapping of external usersources
Today, Deskpro has the ability to import users from a CSV file. It walks the administrator through a...
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Better management of organizations and users
We have 2000+ resellers in our ERP system which are forever changed by adding new, removing old cust...
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Sort Replies in User Interface
Rackspace has a feature in their user interface for tickets that allows the user to 'go to the last ...
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Allow Users to modify (edit & delete) their Comments
Currently, Comments posted by Users are read-only. This means it's not possible for them to correct ...
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Include user message in SLA alert email
We have recently begun using SLAs and would like to be able to include the user's message in the war...
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User sort options should have desc and asc options
The Tickets 'ordered by' dropdown list allows you to sort by either asc or desc. I would like the sa...
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Option to send "the user email request for feedback" only once
It would be great to maybe add a trigger condition of 'Action has not already been executed'. This w...
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Change the colour of the Ticket Lock notice when ticket locked by another user.
When a ticket is locked: 1. If the ticket is locked by the current user, show the lock message at th...
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Feature request: trigger on geolocation, emailcodes for users, email tab view
If possible we would like to see: - add trigger based on geo-loaction on webGUI (auto populate field...
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One customer with several organizations
I consider it is interesting the option that one customer can have several organizations, for exampl...
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Sort order and first and last buttons
Please put a field on the user interface that is only visible to organization managers. Maybe a chec...
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Replace the main user by the first person in CC
Sometimes we want to delete the main user and replace him by the person in CC. For now, we change t...
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Allow users under specific domains to register themselves
It would be helpful if we could enable user self-registration for specific domains. Specifically we...
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Set replies from specific users as internal notes (via a trigger)
It would be helpful if we were able to set emails from specific users as notes via a trigger. We ha...
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Disabling multiple users at once
I have an organization which we no longer support within Deskpro. However it has 906 users, so it ...
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Customizable formatting of postal address for persons and organizations
Currently the postal address block is formatted, so that the town is shown before the zip code. This...
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Elastic search specific a a particular user/organization
We are trying to come up with ways to find specific issues/information in a client's history more qu...