Štítky vyhledávání - Deskpro Support
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How do I disable keyboard shortcuts?
If you don't want Agents in your helpdesk to use the interface keyboard shortcuts (e.g. pressing T o...
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I've lost admin permissions and I'm locked out of Deskpro On-Premise
Question: When I try to log into my admin account, I get a message that I don't have admin permissi...
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How do I remove the Messenger Widget from the Help Center but keep for other sites?
You can remove the chat widget from the Help Center, but keep it on other sites you have embedded in...
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How do I create a welcome message for my Help Center?
You can add a Welcome Message to your Help Center by going to Admin > Help Center > Help Center Desi...
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Display Build #
It would be helpful if the Build number was displayed in the Admin portal for cloud accounts. This ...
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Locking 'ordered by' for agents
The ability for an admin to set and lock the 'ordered by' option for agents so that the agents canno...
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The ability to set admins for specific brands
To be able to grant admin access to agents only on specified brands
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The ability to see sites a user was on before they start a chat
To be able to see sites a user was on before they start a chat, like how you can when a user is view...
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Custom Fields for Agent Profile
Add custom fields to the agent profile. These should only be visible to individual agents and admini...
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Allow admin to set agents offline for chat and voice
Allow admins to set agents as offline for chat and voice. E.g. an agent may forget to set themselve...
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A permission that allows agents to only see certain CRM usergroups
The ability to allow only certain agents can only see certain CRM usergroups. For instance, if there...
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Import/Export of objects from the admin area, such as triggers and templates.
We currently host an on-premise helpdesk, with a staging instance for trialing and testing new featu...
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Make Leaders for Teams
It would be amazing to be able to add a Team leader of a team that can see all of the activity their...
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Visibility over "real-time" agent activities
Is there a way I can see real-time Agent activities, as in what tickets they have open?
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Allow Admins to review the Agent IM chat logs
We'd like Admins to be able to review a log of the internal Agent IM chats, for compliance etc.
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Snippet Admin
It would be really useful if there was an easier to manage snippets as an admin. Removing snippets ...
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Portal editor preview to render in a different tab
I'd like to be able to preview the changes I make to the templates in the User Interface portal edit...
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Read Only for Archived tickets
Just wondering if there is a way that tickets can be set to a "Read-Only" state once they are set to...
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More Control Over Managers
If I add a manager I want to select for which all users he will able to view the tickets
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Admin capability to delete agent IM groups
I would like admins to have the ability to delete/modify Agent IM groups, even if another agent was ...