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DeskPRO Build #383 Released - News / Release Announcements - Deskpro Support

lis 24 2014

DeskPRO Build #383 Released

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We are pleased to announce a new release of the DeskPRO helpdesk platform, build #383.

The following is an automatically generated list of changes in this release:

  • IMPROVEMENT Triggers: Add 'ticket log' action to log arbitrary text to the ticket log
  • IMPROVEMENT Triggers: Trigger criteria has 'exists' and 'does not exists' operators, better handling of 'is <blank>'
  • FIX Admin: Fix button to apply user rules to existing users
  • FIX Rare cases of DeskPRO to DeskPRO messages could result in bad cutting
  • FIX Agent: Fix superfluous whitespace in replies added via mass actions
  • FIX Agent: Backspace in the quick search box to clear the search would unfocus the input box
  • FIX Agent: Create new person and add them to an org may create a duplicately named org
  • FIX Admin: Removing all options of a field (e.g., categories or products) would not save properly
  • FIX Agent: Message would be clipped in certain cases
  • FIX Agent: Ticket log for custom fields
  • FIX Agent: Quick actions would not work if 'clean URLs' was not enabled or if DeskPRO was not installed into the root path of the domain
  • FIX Triggers: Triggers based on feedback would not run when feedback was set to neutral. This is a logical type equality fix. E.g., feedback turns from null to 0.
  • FIX Agent: Sometimes interface might reload due to session renewal
  • FIX Deleting a ticket via a trigger would not prevent other triggers from running anyway (e.g., email notifications)
  • FIX Mobile app could potentially cause high memory usage due to inefficient query in activity stream
  • FIX Agent: Saving a multi-select field without any selections would always give a validation error

This update has been rolled out to all Cloud accounts.

If you are using DeskPRO Download, you can update your installation from the admin interface.

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