We’re delighted to announce the release of Deskpro 5.10
Deskpro 5.10 includes the feature updates, bug fixes and improvements listed below.
Features
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Escalation options introduced for ‘on hold’ tickets - find out more here
Improvements
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Error logs limited to 512MB
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Automatic warning function added to admin interface if error logs exceed data limit
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Delete log file option available with warning
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‘Ctrl+Return’ now a shortcut to send replies
Bug Fixes
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Inability to tag newly added agents to tickets resolved
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Notes in PDF files no longer labelled incorrectly as messages
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User waiting times and total waiting times now displaying correctly
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Message view on smaller screens now displaying user details correctly
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Sorting by user or organization now displays lists alphabetically
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Custom apps uploaded to cloud servers working properly
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Mass actions no longer inadvertently affect ticket status
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Instant Messaging no longer creates links from relative URLs
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Knowledgebase categories now displaying content correctly
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When Gravatar is uninstalled, Gravatar logo no longer displayed as default profile picture on user profiles
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Inability to merge tickets due to locks now communicated clearly via notifications
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Trello app now uninstalls successfully
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Unnecessary cc’ing of ticket owners removed when merging tickets
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Attachments now pulled through when creating linked tickets
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‘Guides’ option no longer displayed in user quickjump toolbar
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Appearance of avatars in ticket replies fixed
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Pasting images into user portal when using Internet Explorer and Edge now working correctly
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Inserting emoticons into chat from user portal in Internet Explorer now working correctly
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User interface in ‘tickets only’ mode now working correctly
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Agents listed in the ‘Chat Departments’ admin area now linked to individual agent profiles
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Macro titles no longer accept blank characters
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Agents now only see permitted tickets when viewing ticket lists in CRM and Search
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Special characters now displayed correctly in Labels
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Performance improvements made to Pusher reduces timeouts on busy helpdesks
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Custom field data now displaying correctly in Reports
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Translator dropdown menu now displays content correctly
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Total tickets now shown correctly in CRM list view
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Update scheduler now working correctly
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Correct tickets now listed when selecting ‘Awaiting User’ filter
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Agent email notifications now distinguish between ticket replies and mentions
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Custom fields now updating correctly when using APIs
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‘Identifier ID’ error fixed when enabling V2 Instant Messaging
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User portal disabled when every agent inactive
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Issue displaying tickets when searching for ticket IDs now resolved
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Slack integration now displays CRM name and ticket title correctly in Cyrillic script
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‘Change User’ dialogue no longer disrupts search in tickets
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Missing button added to onboarding tutorial
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Draft replies no longer lost when changing user or agent in tickets
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Comments for published items showing up when comments are disabled
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Fixes to nested fields in feedback section, can now properly select child/parent fields.
V2 Snippets Improvements & Bug Fixes
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Snippets no longer duplicated after editing when using shortcode
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V2 Snippet permissions now enabled as default, including for custom groups
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Improved Snippets usage and statistics tracking
If you are using Deskpro Cloud, we will roll out this update to your Helpdesk soon.
If you are using Deskpro On-Premise, you can update your Helpdesk to the latest version from your Admin Interface.
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