Managing a helpdesk isn’t the easiest job in the world. You have a lot on your plate, so finding simple ways to reduce the strain on you and your team is a priority.
Deskpro makes support simple for you and your customers with a highly customizable 24/7 self-service Help Center. Our easy-to-use content publishing tools enable you to build a truly useful Knowledgebase.
We know that it’s vital to give you every opportunity to handle support inquiries quickly and effectively.
You can use Knowledgebase Articles to provide help articles, how-to information, FAQ answers - any information that you want users to be able to look up for themselves.
To create an article from scratch:
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Select the Create Article from the + button in the header bar
2. In the New Article window, you need to:
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Select the Category (or Categories) that the article will appear in.
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Choose the Status the article should have when you create it.
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Published - visible to users on the Help Center.
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Unpublished - Not visible to users.
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Draft - Not visible to users. In the Agent interface, Drafts will appear in the Drafts Section (under My Drafts for articles you create)
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Enter a Title, and add Labels if you want.
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Write the article contents in the editor.
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In the Properties sidebar, you can:
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Set the Language.
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Set the Review Date.
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Add Search Words (if a user searches for any of these words, the article will appear at the top of the results).
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Add Attachments to attach files to the article.
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Click Create Article to create the article with your chosen status.
For more information on using publishing tools, refer to our guide.
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