I'm having trouble with being redirected to the wrong helpdesk address - Knowledgebase / Deskpro Legacy - Deskpro Support

WARNING: You're browsing documentation for an older version of Deskpro. For the most up-to-date version, see: I'm having trouble with being redirected to the wrong helpdesk address

I'm having trouble with being redirected to the wrong helpdesk address

Naposledy aktualizoval/a: 24. 8. 2023 James Godwin

Question:

I changed the IP or custom domain for the helpdesk. Now, when I try to visit the portal or the agent interface, I get redirected to the wrong address. How can I fix this?

Answer:

You should be able to access the admin interface at /admin on the new address. Go to Admin > Setup > Settings and update the Helpdesk URL setting.

Užitečná Neužitečná

48 z 90 lidem přišla tato stránka užitečná

Přidat komentář

Please log in or register to submit a comment.

Přihlásit
Register

Autor: Ben Henley
Last update: 24. 8. 2023