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Can one user from an organization see all that organization's tickets? - Knowledgebase / Deskpro Legacy - Deskpro Support

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Can one user from an organization see all that organization's tickets?

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Note

You are browsing the Legacy version of this article. For the current version, see: How do I nominate users to manage an organization's tickets?

Question

I have multiple users for one organization.  How can I have one of those user accounts be a main/master account that can view all open and resolved tickets for that organization?

Answer

You can do this with the Deskpro organization managers feature. You can make a user a manager from the agent interface, either in the organization record or the user's record. See the agent manual for details.

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Organization managers can see all their organization's tickets by logging into the portal, and they can also choose to automatically join all the tickets as a CC'd user from the portal Edit your profile page.

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