Skip to main content

Support .msg files being forwarded to the helpdesk from Outlook - Připomínka / Feature Request - Deskpro Support

10

Support .msg files being forwarded to the helpdesk from Outlook Collecting Feedback

We are currently experiencing problems when forwarding an email to the ticket system to create a ticket for a user. Outlook uses either .eml or .msg files and deskpro only reads the .eml files. When deskpro receives a .msg file it responds with an error (invalid_fwd). 

 

We'd like .msg files to be supported when forwarding.

 

Přidat komentář

Please log in or register to submit a comment.

Need a password reminder?