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Email direct to ticket - Připomínka / Feature Request - Deskpro Support

New Feature Request
Email direct to tick... Připomínka
25

Email direct to ticket Collecting Feedback

We currently have a number of powershell scripts that are used by helpdesk agents to perform certain tasks. 

Previously, on completion, these tasks would send an email of the results to our support mailbox with the ticket id in a specific format ("Re: [Request ID :##123456##]") and the email would be automatically added to ticket 123456.

Is it possible to create a specific flag  to force the ticket import as a reply?



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New Feature Request
Email direct to tick... Připomínka

Štítky

Emails Tickets
Autor
Stuart Travers
Last update
20. 6. 2019
Category
Tickets