We have a requirement for whenever certain organisations (though per-user may also be useful) log a ticket, then a particular agent is notified.

The notification could easily be handled by setting them as a follower, and while this whole process CAN be handled via new ticket triggers, I would like agents to be able to handle this themselves without having me create dozens of triggers that just pollute the workspace.

Feature request to be able to auto-add followers by selecting agents on the org/person details screen.