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DPQL Reports Feature Request Bug Report Design Feedback
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Title / Author
Status
Komentáře
Activity
0
KB articles ordered by publish date, oldest on top
Joël Messas
May 16, 2023
Report
0
3
Configurable Look&Feel of Agent sight
Michael
Apr 13, 2023
Report
0
0
Auto assign agent and team once you open the ticket
Aimee Mendoza
Apr 11, 2023
Report
0
1
Change or improve default publish editor for more advanced edits
Jeroen van der Steen
Mar 30, 2023
Report
0
1
Default Option: Forward as a New Ticket
Neil Davis
Feb 13, 2023
Collecting Feedback
0
0
When opening a ticket, make the view jump to the top of the last message
Darren Banfi
Aug 30, 2022
Collecting Feedback
0
66
Merge multiple tickets into one
Stefan Behrens
Apr 6, 2022
Collecting Feedback
3
26
Sort by subject
Stefan Behrens
Apr 6, 2022
Collecting Feedback
2
4
Email confirmation receipt
Grigory Murashov
Apr 1, 2022
Collecting Feedback
1
21
Hover pop-up for ticket subject line
Joël Messas
Oct 27, 2021
Collecting Feedback
0
4
Support multi language in the mobile apps
Roxane Collin
Aug 2, 2021
Collecting Feedback
0
4
Show the full hierarchy of custom fields in dpql report output
Victor Salgado
Jul 30, 2021
Collecting Feedback
0
2
Support & Integration for Calendly Scheduling
Jacquot, Etienne P
Jul 29, 2021
Collecting Feedback
0
3
Ability to add a value to, or remove a value from, a category-like field
Jeroen van der Steen
Jul 23, 2021
Collecting Feedback
0
2
Saving attachments fails without indication when the virus scanner interferes
Jeroen van der Steen
Jul 22, 2021
In Development
0
5
DeskPro Variables for Snippets
Elliott Collins
Jul 20, 2021
In Development
1
2
Modifiable robots.txt file
Stella Ruibal
Jul 23, 2021
Collecting Feedback
0
6
Ticket filters with 'OR' logical condition
Stéphane Marteau
Jul 14, 2021
Collecting Feedback
0
2
Disable transcript download
Futa Odahara
Jun 23, 2021
In Development
0
3
Converting Chats to Tickets automatically
Bill Gabay
Jun 22, 2021
In Development
0
3
Option to create page sections with H2 and H3 in Guides
Alexander Lloyd Clemons
Jun 8, 2021
Collecting Feedback
0
4
Call Tickets - Show Local Time, if TZ is different from Agents
Zachery Woods
May 24, 2021
Collecting Feedback
0
3
Let agents confirm certain urgency levels
Trendfire
May 24, 2021
Collecting Feedback
0
1
Have the option to make snippets not case sensitive
Koen Glotzbach
May 11, 2021
Collecting Feedback
0
5
Date range field
Christine Briegmann
Apr 9, 2021
Collecting Feedback
0
3
Manager access to child organization tickets
Christian
Mar 12, 2021
Collecting Feedback
0
9
Enable smart-parsing of emails forwarded into the helpdesk by users
OJ Olegario
Feb 12, 2021
Collecting Feedback
0
2
Hyperlinks in "busy" message in chat
Colin Dunn
Feb 23, 2021
Collecting Feedback
0
3
The ability to 'enable subject matching' on specified domains only
Ozan Can Gogus
Jan 15, 2021
Collecting Feedback
0
6
WHMCS App
Anand Athi
Dec 14, 2020
Collecting Feedback
0
7
Integrating Deskpro with Google Cloud Search
Joël Messas
Feb 23, 2021
Collecting Feedback
0
4
Sync Deskpro contacts to Outlook
Casper
Nov 16, 2020
In Development
1
4
The ability to see sites a user was on before they start a chat
Steve Bailey
Oct 9, 2020
Collecting Feedback
0
6
Ability to resize the subject section column
Juliana
Oct 7, 2020
Collecting Feedback
0
4
Disable / Enable individual keyboard shortcuts / commands
Jon Morby
Sep 30, 2020
In Development
0
9
Improve the Messenger API
Christian Cantinelli
Sep 25, 2020
Collecting Feedback
0
4
Allow setting the main font family
Mel Roth
Sep 2, 2020
Collecting Feedback
0
6
Make display fields translatable
Koen Glotzbach
Sep 1, 2020
Collecting Feedback
0
3
Cursor always on top when scrolling one page further in the ticket view
Thorsten Breuer
Aug 11, 2020
Collecting Feedback
0
5
Different captcha rules for 'guests' and 'users'
Koen Glotzbach
Aug 3, 2020
Collecting Feedback
0
9
Repeating Task or Ticket
Errol
Jul 13, 2020
Collecting Feedback
2
15
Link Articles and Guides to Ticket?
Mika Ullgren
Jun 18, 2020
Collecting Feedback
0
9
Link to articles and guides in ticket replies?
Mika Ullgren
Jun 18, 2020
In Development
0
37
Agent Instigated Chat
Azeem Javed
Apr 6, 2020
Collecting Feedback
1
23
agent assign for linked tickets created from a forward
Henrik Tjernberg
Mar 18, 2020
Collecting Feedback
0
23
Overriding Chat Widget Settings using custom departments.
Lu Parente
Mar 2, 2020
Collecting Feedback
0
20
Option for admin not to send email when updating agent password.
Barry
Jan 3, 2020
Collecting Feedback
0
28
Allow users under specific domains to register themselves
Yuriy Andamasov
Jan 3, 2020
Collecting Feedback
0
26
Report row limit
Bill Gabay
Dec 18, 2019
Collecting Feedback
2
21
Determine how often agents send emails when creating ticket in agent interface
Christian Mattart
Dec 6, 2019
Collecting Feedback
0