On hold in reporting Collecting Feedback
We would like to see the option to generate a report for on hold tickets to be able to see how long a ticket has been on hold. This can be valuable information when the status is used in a way where a 3rd party needs to provide the answer for a ticket. <br /><br />
<br /><br />
Please let me know if something is unclear.
Add a comment
Please log in or register to submit a comment.