Allow for “Internal Only Tickets”. Tickets assigned to a user (email) but which the customer never sees.
Comments (3)
LDLisa Donnelly
This would be very useful for us we often need to create internal tickets only for our clients - We are currently having to open these under our own organisation with the client name in the title
FZFrédéric Zouaï
Hi Tim, I think you can do that by creating a ticket with note only.
It's quite new but it works.
SWStuart Wilson
Anyone work this feature? new user here, want to get an internal ticket process set up.
Anonymous
Comments (3)