There is a great selection of resources to help train agents on using Deskpro.
We have a large collection of videos available on our website: Deskpro Tour
All agents are emailed a copy of our Agent Quickstart Guide - a short PDF to cover Deskpro’s basics
We have a full comprehensive Agent Guide detailing all features available
Alongside these resources we also provide Agent training sessions, training sessions include a walkthrough and Q&A with a member of the Deskpro Team. If you are interested in training services please contact firstname.lastname@example.org for details.