Reporting for ignored calls on Voice Round Robin - Общност / Feature Request - Deskpro Support

Reporting for ignored calls on Voice Round Robin Collecting Feedback

Brandon Skinner

Currently it’s possible to pull data on missed calls but it isn’t possible to view when agents ignore notifications from the round robin routing method and let the call skip to the next agent.

This would obviously be helpful for measuring agent proactivity.

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New Feature Request

Автор: Brandon Skinner
Creation date: 2.12.2021 г.
Last update: 19.10.2023 г.
Publish date: 8.02.2023 г.

Reporting for ignored calls on Voice Round Robin - Общност / Feature Request - Deskpro Support

Reporting for ignored calls on Voice Round Robin Collecting Feedback

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